FAQ
Good questions
Frequently asked questions
Last updated November 12, 2025
Short answers about the tiles, shipping, returns and gifting. If yours is not here, just email us.
About the tile
How big is each tile?
Every design comes on the same square: 8 x 8 in (20 x 20 cm), about 1/4 in thick, with softly bevelled edges. See the size guide for what fits on it.
Can I put a hot pot straight on it?
Yes. That is exactly what it is for. The glazed ceramic handles pots, pans, casseroles and teapots straight off the stove or out of the oven, and the cork back protects the surface below.
What is on the back?
A full natural cork pad covering the whole underside. It stops the tile sliding and keeps counters and tables free of scratches.
Can I display it?
Absolutely. Many customers keep theirs on a small plate easel on a shelf or windowsill between meals. The easel is not included.
How do I clean it?
Wipe the glazed face with a damp cloth and a little mild soap, then let the cork dry. Please do not soak it or put it in the dishwasher, and do not use it as a cutting board.
Are the designs hand painted?
Each design is original artwork painted for us, then printed onto the tile and sealed under glaze. That keeps every tile consistent and gives you a smooth, wipeable surface.
Orders and shipping
How much is shipping?
A flat $7.99 per order, and shipping is free on orders over $100. Three tiles at $34.99 come to $104.97, so a trio ships free.
When will my order arrive?
We pack orders within 1-3 business days. Delivery in the US usually takes 5-9 business days and international delivery 10-20 business days. Every parcel is tracked.
Do you ship outside the US?
Yes, we ship worldwide at the same flat rate. The recipient covers any customs duties or local taxes on arrival.
How are the tiles packed?
Each tile is wrapped and cushioned in a snug box so it travels safely. If one arrives damaged, email us a photo and we will send a replacement or a refund.
Returns and help
What is your return policy?
You have 30 days from delivery. Email us first, then send the unused tile to our registered company address. Full details are in our Refund Policy.
Do you offer gift wrapping?
Not at the moment, but we can leave prices off the packing slip. Mention it in the order notes or email us after checkout.
How do I reach you?
Email info@burnetfold.com. Our customer service email is available 24/7.
Burnetfold is a trademark owned and operated by DALISEN LIMITED.
DALISEN LIMITED
RM P11 UNIT 2C 2/F HUNG TO CENTRE,
94-96 HOW MING ST KWUN TONG KL
Contact: info@burnetfold.com. Our customer service email is available 24/7.
This page and our store are governed by the laws of the Hong Kong SAR.